But anyways when we were here last year in March our service was by far the best we had ever had from the gentleman that was in charge. I asked the waitress if the manager was in and in a rude voice she said she’s probably in her office like always, I didn’t know what to say to that. Need to get better service and a manager that will be there to assist with issues such as this one. My family and I enjoy coming to the casino but with this type of service we won’t be coming back for a while and will be telling our friends and family the same. She didn’t even offer to go look in the back or anything. I asked her if she had any ketchup for the fries and she said if there’s none out there then we are out as usual.

I looked everywhere for ketchup and there was none. Not once did she come and ask if we needed anything.

We had burgers and the kids had pancakes which were not done all the way. This method of getting your food is very unorganized and unprofessional. Finally after 30 minutes she yells our number out across the food court to come get our food. She told us to have a seat anywhere and that our number will be called. Finally the waitress came out from the back and asked if we needed to order and we did. No one was at the register when we were there to order, seemed as if it was closed. It sure has changed from when we were here last time. The service that was provided to me and my family was by far the worst. I guarantee there are a lot of people that feel this very way. Spend your money somewhere besides a casino. You can't go on for months at a time without winning. This is an honest assessment by someone who has given them too many chances to make it right. When someone gets burned for so long and stops going, they count on new victims to make it up. They think we will be an endless supply of money. They really want all they can get without having everyone go somewhere else. Their answer to this is you shouldn't spend more than you can afford to lose. It's sad to think how bad all the local casinos have gotten. There are clearly not near enough regulations in place. The place had been absolutely packed all day and I overheard them say that was the only jackpot all day! There really needs to be something done about this. Last night I was there and a woman hit $1200 on a $5 machine. It really is too bad they behave this way.

I have not ever been ahead while playing there. I have not won more than a few hundred dollars at a time. Since the first of the year, they have won at least a jackpot from me on every visit. I have been trying to give them time to get an average of the payout.

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